Privacy Policy

SIGNATURE TRAILER RENTALS INC.
Privacy Statement
Last Updated: March 4, 2026

YOU ARE OUR TOP PRIORITY

At Signature Trailer Rentals Inc., protecting your privacy is important to us. This Privacy Statement explains what Personal Information we collect, how we use it, and how we keep it safe when you use our trailer rental services or visit our website.

WHO THIS PRIVACY STATEMENT APPLIES TO

This Privacy Statement applies to:

  • Visitors to our website
  • Customers and trailer renters
  • Individuals who contact us for quotes or information

OUR COMMITMENT TO PRIVACY

Signature Trailer Rentals Inc. respects your privacy and is committed to keeping your Personal Information confidential and secure.

Our privacy practices are designed to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

WHAT IS PERSONAL INFORMATION?

“Personal Information” means information about an identifiable individual. This may include your:

  • Name
  • Address
  • Phone number
  • Email address
  • Date of birth
  • Driver’s licence information
  • Payment or financial information

It does not include business contact information used in a professional capacity.

WHAT INFORMATION WE COLLECT

The information we collect depends on how you interact with us.

From customers and renters

We may collect:

  • Name and contact information
  • Driver’s licence and ID details
  • Date of birth
  • Insurance information (if required)
  • Billing and payment information
  • Rental and transaction history

From website visitors

We may automatically collect:

  • IP address
  • Browser type
  • Date and time of visit
  • Pages viewed
  • Cookies and similar technologies

HOW WE COLLECT YOUR INFORMATION

We collect information in fair and lawful ways, including:

  • Directly from you when you book or inquire
  • Through our website forms
  • Through payment processors (e.g., PayPal or Square)
  • Through electronic signature tools (e.g., DocuSign)
  • Through website analytics tools (such as Google Analytics)
  • From insurance providers or government registries when required for rentals

WHY WE USE YOUR INFORMATION

We only collect and use Personal Information necessary to:

  • Process trailer rental bookings
  • Verify identity and driver eligibility
  • Prevent fraud
  • Process payments and deposits
  • Communicate with you about your rental
  • Improve our website and services
  • Meet legal, insurance, and record-keeping requirements

If we need your information for a new purpose, we will obtain your consent where required.

WHAT WE DO NOT DO

Signature Trailer Rentals Inc. does not sell or rent your Personal Information to third parties.

We only share your information with trusted service providers who help us operate, such as:

  • Payment processors (PayPal, Square, credit card companies)
  • Electronic signature providers (DocuSign)
  • Insurance partners when required for rentals

These providers only receive the information necessary to perform their services.

HOW WE PROTECT YOUR INFORMATION

We take reasonable steps to protect your Personal Information, including:

  • Secure premises
  • Restricted access to files
  • Staff training on privacy protection

If you provide your email address, we assume consent to communicate by email unless you tell us otherwise. Please note that email is not 100% secure.

We also use secure cloud-based systems to manage bookings and documents. While we use reputable providers, all electronic systems carry some inherent risk.

KEEPING YOUR INFORMATION ACCURATE

To serve you properly, we rely on accurate information. Please notify us if your contact details, driver’s licence, or other information changes.

YOUR RIGHTS AND CHOICES

You may:

  • Request access to your Personal Information
  • Request corrections to inaccurate information
  • Withdraw your consent (subject to legal or contractual limits)

Please note that withdrawing consent may affect our ability to provide rental services.

QUESTIONS OR PRIVACY CONCERNS

We are committed to clear and open communication about privacy. If you have questions or concerns, please contact us:

Signature Trailer Rentals Inc.

signaturetrailer@gmail.com
(519) 980-7818
3175 Massey Court, Windsor, ON N9E 2Z6

RESOLVING PRIVACY ISSUES

If you have a concern, we encourage you to contact us first so we can help resolve it.
You also have the right to contact the Office of the Privacy Commissioner of Canada:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, QC K1A 1H3
Tel: (819) 994-5444 or (800) 282-1376
Website: https://www.priv.gc.ca/en/contact-the-opc/

UPDATES TO THIS POLICY

We may update this Privacy Statement from time to time. The most current version will always be posted with the “Last Updated” date shown at the top.

WEBSITE USAGE AND COOKIES

Like most websites, we monitor traffic patterns and usage to improve your experience.

Our website may use cookies and similar digital markers to:

  • Recognize returning visitors
  • Understand how our website is used
  • Improve functionality and performance
  • Support analytics and marketing efforts

You can adjust your browser settings to refuse cookies if you prefer.

Thank you for choosing Signature Trailer Rentals Inc.